9joya believes that protecting personal data is the cornerstone of trust with our users. Our Privacy Policy is fully transparent and written in plain language so you can easily understand how your information is being used.
9joya is one of Bangladesh's most trusted online gaming and Sports Betting platforms. The core purpose of our Privacy Policy is to keep our members informed — how their personal data is collected, why it is collected, and how securely it is stored. 9joya believes that transparency around data is the foundation of genuine trust.
This Privacy Policy applies to the 9joya website, mobile app, and all other digital platforms. We adhere to international data protection standards and handle your information in accordance with applicable laws in Bangladesh. 9joya may update this Privacy Policy at any time, and continued use of the platform after any changes constitutes acceptance of the revised policy.
9joya collects only the information necessary to provide its services. Collecting unnecessary data goes against our policy. Below is a detailed breakdown of the types of information we collect:
| Type of data | Example | Reason for Collection |
|---|---|---|
| Identity information | Name, date of birth, national ID | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account Registration & Support |
| Financial Information | BKash/Nagad/Rocket number | Deposit & Withdrawal |
| Device information | IP address, device model, browser | Security & fraud prevention |
| Gameplay data | Betting History, Wins & Losses | Service Improvement & Responsible Gaming |
| Cookie Data | Session tokens, preference settings | Enhanced User Experience |
9joya collects your information in several ways. The primary source is what you provide directly at the time of registration. In addition, certain information is collected automatically as you use the platform.
9joya uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent. The main reasons 9joya collects and uses your information are:
9joya never sells your personal information. In limited circumstances, data may be shared with trusted partners — solely for the purpose of delivering our services. These partners operate directly under 9joya's privacy policy.
9joya uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device. 9joya uses the following types of cookies:
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some 9joya features to not function properly.
9joya retains your information only for as long as necessary. All data is kept while your account remains active. Even after account closure, certain information may be retained for a defined period to meet legal obligations.
9joya protects your data using advanced technology and rigorous security measures. Our security team monitors systems around the clock to detect any suspicious activity immediately. 9joya's data protection framework includes:
As a 9joya member, you have a number of rights regarding your own data. To exercise any of these rights, please contact the 9joya support team. We always respect and act on your requests.
9joya may update this Privacy Policy at any time. For significant changes, you will be notified via your registered mobile number or through a platform notification. If you have any questions about this policy, our 24/7 support team is always ready to help.
You have full control over your personal data at 9joya
You have the right to know what information 9joya holds about you. Simply contact our support team at any time and we will provide you with full details.
If any of your information is incorrect, you can request a correction. 9joya will update it as quickly as possible.
After account closure, you may request the deletion of any data not covered by legal retention requirements.
If you wish to restrict the use of your data for specific purposes, please notify our support team. Your request will be reviewed accordingly.
You have the right to obtain a copy of your own data. Submit a request to our support team and we will export it for you.
You can opt out of promotional messages or notifications at any time. This will not affect your access to core services.
The core pillars of our data protection approach that keep you secure
All data transfers on 9joya are secured with 256-bit SSL/TLS encryption. No third party can access your information.
Many platforms publish their privacy policies in English only. 9joya has written its policy in plain, accessible language with its users in mind.
Full control over your data — view, correct, delete, or opt out. All these rights are in your hands.
9joya's systems undergo regular third-party security audits. Any vulnerabilities identified are resolved promptly.
9joya never sells your personal information to advertisers or any third party — this is a firm, non-negotiable policy.
Data that is no longer needed is automatically deleted after the specified retention period. Your information is not kept indefinitely.
Direct answers to the most frequently asked questions
Your privacy is fully protected at 9joya. Register today and enjoy the best gaming experience in Bangladesh.